My Interim Reveiw

The Problem Coordinator continues to be a strong member of the Web Services Team. He consistently exceeds his availability goal of 70%with an average of 79.58%. This represents 0.27% increase in his average availability since December. He also exceeds his minimum email quota with an average of 14.79 emails per day. This represents an increase in email about of 2.38 emails per day since December. However, where The Problem Coordinator’s email numbers showed steady increase from his date of hire through January his productivity dropped through the months of February through April. In May his average emails per day drastically increased to 17.72 per day. This represents The Problem Coordinator’s drive to help the team during while other team members were devoted to training two new hires, but also highlights the workload he can handle. The Problem Coordinator’s average transaction times show a steady decrease each month.

In March The Problem Coordinator took over shared duties with Helga as Problem Coordinator for the team. Once the staffing situation stabilizes The Problem Coordinator and Helga hope to create a priority classification for problems as well as updating the Problem Log from a Word table to a user friendly Excel spreadsheet. The Problem Coordinator has also continued to update the team on pop-up blockers and ways to circumvent these various programs, so that team members can assist insureds to make payments.

The Problem Coordinator continues to receive praise from the people he has assisted. Recently, an Incredibly Homosexual Insurance Agent indicated wished to speak with The Problem Coordinator while he was on vacation and he indicated that he “was appalled at the idea of The Problem Coordinator taking a vacation.”