What is a Problem Coordinator?
I work in the amazing world of customer service and website technical support. I have a B.A. in History from Rutgers University, and I have never taken a IS, IT, CS, etc. course while pursuing my higher education. I have a peculiar theory as to why this particular tragedy has befallen me, which I will discuss in a later posting.
In the customer service world support is tiered into various levels. There is first level, second level, and, in some instances, thrid level support. First level support is the the Customer Service Rep., the folks who answer all of your incessant telephone calls about nothing....
None of this matters. I don't like my job, and unlike Peter from Office Space I must go there everyday to lose another peice of my soul. Instead, I will share my expereiences in a medium that is fast becoming a horrible cliche.
In the customer service world support is tiered into various levels. There is first level, second level, and, in some instances, thrid level support. First level support is the the Customer Service Rep., the folks who answer all of your incessant telephone calls about nothing....
None of this matters. I don't like my job, and unlike Peter from Office Space I must go there everyday to lose another peice of my soul. Instead, I will share my expereiences in a medium that is fast becoming a horrible cliche.
posted by Matt lives in Northern New York at 19:52
2 Comments:
Trust me, you are not the only one in job hell. I've been in hell since last October, and I can't seem to find my way out of it. If only there were openings in the field I actually WANT to work in. Talk at you soon!
Mersualt said: write about cool stuff, your job makes people cry, make stuff up if u have to
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